At Aru Aura LLC, all sales are final. Due to the nature of our products, we do not accept returns, refunds, or exchanges for change of mind or personal preference.
1. Damaged or Defective Items Only
We only replace or refund items if they are arrived damaged or defective. If you receive a damaged or defective item, please contact us within 7 days of delivery at info@aruaura.com with the following details:
– Your Order Number
– A description of the damage or defect
– Clear photo(s) of the damaged item and its original packaging
2. Inspection & Refund Process
Once we receive your claim and photos, we will inspect the issue and notify you of the approval or rejection of your replacement or refund. If approved:
– A replacement item will be sent out promptly, OR
– A full refund will be processed back to your original payment method within 5-10 business days.
3. Contact Us
For any questions regarding a damaged order, please reach out to our customer support team at info@aruaura.com.